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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Angie Negron

March 27, 2025

5  out of  5
rating by Angie Negron
"Loretta is amazing! Thank you!"
We responded:
"Thanks so much, Angie! We couldn't agree more:). We appreciate you taking the time to let us know and for choosing us for all of your insurance needs. "
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Samantha Krause

March 27, 2025

5  out of  5
rating by Samantha Krause
"Eve was so good to us !!! Sweetest ever!! Thank you for all your help!"
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Brooke Jantz

March 21, 2025

5  out of  5
rating by Brooke Jantz
"Customer service is always spot on and the staff goes out of their way to make sure they accommodate whatever needs to be done!! Thank you 💜❤️"
We responded:
"Thank you so much, Brooke, for your wonderful review! 💜❤️ We are thrilled to hear that our customer service has met your expectations. Our team is dedicated to ensuring that all your needs are taken care of, and your kind words mean the world to us. We truly appreciate your support and look forward to serving you again soo"
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MATT HAND

March 20, 2025

5  out of  5
rating by MATT HAND
"Loretta at State Farm help me and paid attention to my questions and concerns. She is a big help making sure I understand everything that’s going on. Thanks again Loretta for the help!!!!"
We responded:
"Thank you so much for your kind words, Matt! We're thrilled to hear that Loretta provided you with the attentive and helpful service you deserve. Ensuring you have a clear understanding of everything is our top priority. We'll be sure to pass along your gratitude to Loretta. Thanks again for choosing State Farm!"
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Barb and Tom Giles

March 20, 2025

5  out of  5
rating by Barb and Tom Giles
"Loretta does a great job, always in a friendly manner. She covers every detail in a professional way. Tom Giles"
We responded:
"Thank you so much for your kind words, Tom! We're thrilled to hear that Loretta has been providing you with exceptional service. Our team is committed to ensuring that every detail is covered with professionalism and a friendly touch. Your satisfaction is our top priority, and your feedback truly means the world to us. Thanks for being a part of our State Farm family! 🌟"
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Allison Marlow

March 20, 2025

5  out of  5
rating by Allison Marlow
"Easy, friendly, affordable! I called in one morning for a quote and they had everything to me quickly and efficiently. It was so nice to work with someone that lives where I do. I was nervous about switching insurance companies because I was afraid it would be a hassle. Frances Holk-Jones State Farm Insurance Agency made it super simple."
We responded:
"Thank you so much, Allison, for your wonderful review! 🌟 We're thrilled to hear that you found our service easy, friendly, and affordable. It was a pleasure assisting you, and we're delighted that we could make the process of switching insurance companies hassle-free. Having the opportunity to work with someone in our community makes our job even more rewarding. Welcome to the FHJ State Farm family! If you ever have any questions or need further assistance, we're just a call away. 😊"
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Jackie Hudman

March 20, 2025

5  out of  5
rating by Jackie Hudman
"Loretta was so helpful! She was right there with the answers I needed!! Saved me from a lot of unforeseen problems! I would recommend her for all your insurance needs!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Loretta was able to assist you effectively and help you avoid potential issues. Your recommendation means the world to us, and we're grateful for your trust in our services. If you ever need further assistance, don't hesitate to reach out. Thank you again for choosing us for your insurance needs! 🌟"
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Donna Carnago

March 7, 2025

5  out of  5
rating by Donna Carnago
"We've had State Farm for home & auto insurance for many years. They have handled the several claims we've made over the years in a fast & fair manner. Stacey English & Loretta Blount have been particularly helpful throughout our interactions so shout-out to them! Overall, we highly recommend this office!"
We responded:
"Thank you so much, Donna, for your wonderful review and for being a valued member of the State Farm family for so many years! We're thrilled to hear that Stacey and Loretta have made a positive impact on your experience with us. Your kind words and recommendation mean the world to our team. We're here to continue providing you with fast and fair service whenever you need us. If there's anything else we can do for you, please don't hesitate to reach out. Thank you again for your trust and support!"
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Blaine Holder

March 6, 2025

5  out of  5
rating by Blaine Holder
"Miss Loretta Blount. Professional, precise, with clear communication and concern for my issues. Thank you ma'am."
We responded:
"Hi Blaine! Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Loretta. Her professionalism, precision, and dedication to clear communication are qualities we deeply value within our team. It is always our top priority to address our clients' concerns with the utmost care and attention. Your feedback is truly appreciated and motivates us to continue striving for excellence. "
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Monica Hankins

March 3, 2025

5  out of  5
rating by Monica Hankins
"Loretta at State Farm was absolutely amazin! She helped me transition my policy to a new vehicle seamlessly! At the same time took care of a registration issue for insurance verification. She is professional, friendly, and very helpful. I highly recommend Loretta at Statefarm."
We responded:
"Hi Monica! Thank you so much for taking the time to share your wonderful experience with Loretta at State Farm! We're thrilled to hear that she was able to assist you with your vehicle transition and resolve your registration issue so smoothly. Loretta truly embodies the professionalism and friendliness we strive for every day. Your recommendation means a lot to us, and we’re grateful to have you as part of our State Farm family. If you ever need further assistance, don't hesitate to reach out!"
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Sue Steigerwald

March 3, 2025

5  out of  5
rating by Sue Steigerwald
"Loretta was a great help today. I always receive excellent service from my State Farm Agents office."
We responded:
"Thank you so very much for your great review, Sue! We are so happy to hear that we are hitting the mark!!! Thanks for choosing our team!"
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Brittany Roberts

March 3, 2025

5  out of  5
rating by Brittany Roberts
"I have been with Frances Holk-Jones for about 10 years. They are always so friendly and helpful. Any issues, claims, or questions I have are solved quickly and I appreciate the great service!"
We responded:
"Thank you so much for your kind words and loyalty over the past decade, Brittany! We're thrilled to hear that you've had such a positive experience with our team. We're always here to help and appreciate your trust in us. 😊"
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Tabitha

February 26, 2025

5  out of  5
rating by Tabitha
"Loretta is absolutely amazing! She makes everything so simple for us. Very knowledgeable and professional!"
We responded:
"Thank you so much for your kind words, Tabitha! We're thrilled to hear that you had such a positive experience with Loretta. Her dedication to making things simple and her professional expertise are truly invaluable to our team. We appreciate your support and look forward to serving you again in the future!"
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James Holloman

February 24, 2025

5  out of  5
rating by James Holloman
"Great service, very helpful 🙃"
We responded:
"Thanks, James! We appreciate your kind words and are glad to hear you found our service helpful. We're here to ensure you have a great experience every time! 😊"
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Barbara Holloman

February 23, 2025

5  out of  5
rating by Barbara Holloman
"Very Helpful. Loretta got the problem solved for us."
We responded:
"Barbara, thank you for your feedback! We're pleased Loretta was able to resolve your issue efficiently. Our team is always here to help with any questions or concerns you may have."
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Erica Bassett

February 22, 2025

5  out of  5
rating by Erica Bassett
"Calling State Farm with issues regarding my jeep was made easy thanks the excellent customer service and support they provided. In a time of chaos, they are understanding and truly treat you with such consideration. It’s why I’ve stayed with them for all these years."
We responded:
"Erica, thank you for your heartfelt review! We're glad to have been able to support you and your jeep in times of chaos. Your loyalty over the years means the world to us, and we’re always here to provide the considerate service you deserve. "
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June Roark

February 21, 2025

5  out of  5
rating by June Roark
"Very helpful and professional. Saved us a trip to Foley by doing everything over the phone."
We responded:
"Hi June, we're delighted that we could assist you over the phone and save you a trip to Foley. Providing convenient and professional service is what we're all about. Thanks for your kind words!"
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Carol Barry

February 20, 2025

5  out of  5
rating by Carol Barry
"Loretta & Stacy are always friendly & very helpful. They respond quickly to our insurance needs. Carol & Mike"
We responded:
"Thank you so much, Carol & Mike! We're thrilled to hear that Loretta and Stacy have been able to assist with your insurance needs promptly and with a friendly touch. Your satisfaction is our top priority!"
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Garrett Morrow

February 19, 2025

5  out of  5
rating by Garrett Morrow
"Every time I call Frances Holk-Jones Insurance agency, I'm met with a friendly voice. The staff here always take the time to address issues and clarify details. Thanks for all you do!"
We responded:
"Thank you so much for your kind words, Garrett! We're thrilled to hear that you've had positive experiences with our team. At Frances Holk-Jones State Farm, we strive to provide friendly and attentive service to all our clients. Your appreciation means the world to us, and we're here whenever you need assistance. Thanks for choosing us as your insurance partner! 😊 "
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Margaret Urwin

February 19, 2025

5  out of  5
rating by Margaret Urwin
"Loretta was very knowledgeable and helpful. She actually gave me more info that was pertinent to my first question but I needed to know but hadn't asked for."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that Loretta was able to provide you with the information you needed and more. We take pride in our team's dedication to going above and beyond for our clients. Your feedback is greatly appreciated and will be shared with Loretta and the rest of our team. If there's anything else you need, please don't hesitate to reach out. Thank you again for choosing us!"
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Pat Brown

February 11, 2025

5  out of  5
rating by Pat Brown
"Loretta Blunt is awesome. We use her exclusively for all our related insurance needs. Beyond her professional expertise, she has a very warm and friendly attitude. Pat & Vicki Brown"
We responded:
"Thank you so much, Pat and Vicki, for your kind words! We're thrilled to hear that Loretta has been able to assist you with your insurance needs and make your transition to Craft Farms smoother. Your recommendation means the world to us, and we're delighted to have you as part of our State Farm family. If there's anything else we can do for you, please don't hesitate to reach out!"
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Cheryl Williams

February 11, 2025

5  out of  5
rating by Cheryl Williams
"Great experience getting renter’s insurance coverage and car insurance coverage from this office with Loretta’s help. She’s very knowledgeable about Alabama requirements and quickly answered my questions and detailed my options, all while staying within my budget! Thank you Loretta for your professionalism and service! 5 star service indeed!"
We responded:
"Thank you so much for your kind words and 5-star review! We're thrilled to hear that Loretta was able to assist you with your renter's and car insurance needs in Alabama. Her expertise and dedication to providing personalized service are what we strive for at our State Farm agency. If you have any more questions or need further assistance, feel free to reach out. We’re here to help! "
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Joy Archer

February 5, 2025

5  out of  5
rating by Joy Archer
"Francis Holk’s office is filled with very kind and helpful agents. I’ve always been treated with the utmost respect and courtesy. They are quick to help with anything that I need, and then accomplish it promptly! Thanks for being a GREAT team!!! 🩵"
We responded:
"Thank you so much for your wonderful review, Joy! We are thrilled to hear about your positive experiences with our team. Providing respectful and prompt service is our top priority, and it’s incredibly rewarding to know we’ve met your expectations. We truly appreciate your kind words and look forward to continuing to assist you with all your needs. Thanks for choosing FHJ State Farm!!"
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Alma Outlaw

February 4, 2025

5  out of  5
rating by Alma Outlaw
"Loretta was very helpful and addressed all of my issues!"
We responded:
"Thank you so much for your kind words, Alma! We're thrilled to hear that Loretta was able to assist you effectively. We appreciate your trust in FHJ State Farm and look forward to serving you in the future!"
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kailey scott

February 1, 2025

5  out of  5
rating by kailey scott
"Loretta Blount & Chloe Carlisle have been a tremendous help with anything and everything. I’ve been with FHJ for years and I highly recommend. The sweetest and most helpful group of people around!"
We responded:
"Thank you so much for your kind words and continued trust in FHJ State Farm! We're thrilled to hear that Loretta Blount and Chloe Carlisle have been able to assist you. Your recommendation means the world to us. We're here for anything you need!"