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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Woreck

January 9, 2026

5  out of  5
rating by Michael Woreck
"Nice people to work with"
We responded:
"Thanks so much, Michael, for the great review AND choosing us for your insurance needs:). Please let us know if we can help with anything in the future. "
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Greg

January 8, 2026

5  out of  5
rating by Greg
"I was impressed by Loretta quickly providing a quote while on the phone. She was pleasant and easy to work with while saving me ninety bucks compared to my previous insurer. No waiting and no hassle."
We responded:
"Greg, thank you so much for taking the time to leave this review. We truly appreciate your kind words and are glad to hear Loretta was able to help you so quickly and seamlessly. Saving you money while making the process easy is exactly what we strive for. We’re grateful for the opportunity to serve you and appreciate your trust in our office."
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Sylvia Hemme

January 5, 2026

5  out of  5
rating by Sylvia Hemme
"I am so happy to have a personal agent that knows me and can quickly answer my questions and concerns!"
We responded:
"Thank you so much, Sylvia. That truly means a lot to us. Taking the time to know our clients and be there when questions come up is something we care deeply about, and we are so glad you feel that support. We truly appreciate you trusting us with your flood insurance and are always here whenever you need us."
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Linda Bell

January 5, 2026

5  out of  5
rating by Linda Bell
"Loretta Blount is amazing. She helped me through some tough situations. She did all the leg-work, and made my experience so easy. FrancesHolk-Jones Foley 5*****"
We responded:
"Thank you so much for your kind review, Linda!!! We truly appreciate you taking the time to share your experience. Loretta will be so grateful to hear your words. She works incredibly hard to take care of our clients, and we are so glad she was able to make the process easy for you during a challenging time. Thank you for trusting the Frances Holk Jones team with your property insurance needs. "
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Angie Golden

January 2, 2026

5  out of  5
rating by Angie Golden
"Cannot say enough good things about the amazing customer service . If you’re in need of insurance of any kind, you cant go wrong here."
We responded:
"Thank you, Angie. We love hearing this!!! Our team works hard to make sure people feel taken care of, not rushed or overwhelmed, and we are so glad that was your experience. We appreciate you trusting us with your vehicle insurance and for recommending us to others...this truly means so much. "
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John Neat

December 17, 2025

5  out of  5
rating by John Neat
"Stacy was so proactive and accommodating. The quote from her with State Farm was the best rate I was able to find and her professionalism made it easy to switch from Progressive. Thank you Stacy!"
We responded:
"Thank you so much for taking the time to share this, John. We are thrilled to hear that Stacy was proactive, accommodating, and made your switch to State Farm such a smooth experience. She truly cares about serving our customers well, and it means a lot to know her professionalism and dedication stood out. We appreciate your trust in our office and are so glad to have you with Frances Holk-Jones State Farm."
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Leigh Anne Phillips

November 26, 2025

5  out of  5
rating by Leigh Anne Phillips
"Amazing customer service 👏"
We responded:
"Thank you, Leigh Anne, for the five stars and your kind words! We’re so glad to hear you had a wonderful customer service experience with our team. Taking great care of our customers is always our top priority, and your feedback means so much to us. We appreciate you choosing Frances Holk-Jones State Farm and are always here whenever you need us!"
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Benjamin DeLaMare

November 25, 2025

5  out of  5
rating by Benjamin DeLaMare
"State Farm has been great to work with since 2023. Caitlyn recently helped me immediately with an issue that came up and provided quick and helpful assistance. Stacy has always been helpful too. This whole team is on top of it and I love being insured with them."
We responded:
"Benjamin, thank you for taking the time to share this... it really means a lot to our whole team. We’re so glad you’ve had such a positive experience with us since 2023, and we’ll make sure Caitlyn and Stacy see your kind words. They’ll be thrilled to know their quick, helpful service made a difference. We appreciate your trust and are grateful to insure your home and vehicles. Thanks again!!!"
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Lexie Ross

November 25, 2025

5  out of  5
rating by Lexie Ross
"Everyone is always so friendly and willing to help with anything you may need, they truely have a great team!"
We responded:
"Lexie, thank you so much for your kind words! We’re so glad to hear you’ve felt welcomed and supported by our team...that’s exactly what we strive for every day. We truly appreciate you taking the time to share your experience and for letting us be your State Farm agency. 💛"
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Kevin Crook

November 20, 2025

5  out of  5
rating by Kevin Crook
"Loretta is a pleasure to do business with! She offers first-class service in every way. Thank you!"
We responded:
"Kevin, thank you for the wonderful review! We’re so glad to hear that Loretta has taken great care of you...she truly is exceptional, and your kind words will mean so much to her. We appreciate your trust and the opportunity to serve you."
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Raymond Brown

November 18, 2025

5  out of  5
rating by Raymond Brown
"I called them from car dealer ship unique custom cars. Told them info on new car and within seconds I was ready to go. That's why I've had state farm since I was 16yrs old.im 66 now"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled we could help you get everything in place so quickly with your new car — that’s exactly the level of service we strive for. Your loyalty means the world to us. Sixty years with State Farm is an incredible milestone, and we’re truly honored to continue earning your trust. Thank you for being part of our State Farm family!"
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LA S

October 28, 2025

5  out of  5
rating by LA S
"Been a long time customer. Always get prompt, efficient service from very nice staff."
We responded:
"Thank you so very much for being such a long time, loyal customer. We very much appreciate you and hope to continue to always exceed your expectations. Thanks, also, for taking the time to leave us this sweet review...you made our day!"
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Shawn Kirlin

October 22, 2025

5  out of  5
rating by Shawn Kirlin
"Loretta's customer service is exceptional. VERY quick to turn around quotes and changes in our insurance coverage. Very knowledgeable and a huge help in our decisions on coverage."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Loretta was able to provide such prompt and helpful service. She truly takes pride in helping our customers find the right coverage and understand their options. We appreciate your trust in our office and look forward to continuing to serve you! — Frances Holk-Jones, State Farm Insurance"
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Sara W

October 8, 2025

5  out of  5
rating by Sara W
"Sometimes hard to get ahold of Rachelle when needed for questions, but it has been a pleasure having my policy taken care of thanks again."
We responded:
"Hi Sara, thank you for the kind words! We’re so glad you reached out and that our team was able to help get everything taken care of for you. We always want our customers to feel supported and connected — please don’t hesitate to reach out anytime if you need anything in the future!"
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Jeffrey Cooper

October 8, 2025

5  out of  5
rating by Jeffrey Cooper
"Pleasant experience"
We responded:
"We are so happy to hear it! Thanks SO much Mr. Cooper for taking the time to let us know AND for being a valued customer. "
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Sylvia Franks

October 4, 2025

5  out of  5
rating by Sylvia Franks
"Always helpful and friendly. Loretta was a great help."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and that Loretta was able to help. We truly appreciate your support and look forward to assisting you again soon!"
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SummerGirl

October 2, 2025

5  out of  5
rating by SummerGirl
"Needed some paperwork emailed to me and contacted Destiny about this. She was quick with her response and was great at keeping me in the loop. She was very helpful and I appreciate that."
We responded:
"Thank you so much for your kind words! We’re happy to hear Destiny was able to help quickly and keep you updated throughout the process. We’ll be sure to pass along your appreciation — she’ll be thrilled to know she made your experience a great one!"
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Mike

October 2, 2025

5  out of  5
rating by Mike
"Destiny was amazing always a quick response .. definitely recommend asking for her when you call .."
We responded:
"Thank you so much, Mike! We’re thrilled to hear you had such a great experience and that Destiny took great care of you. We’ll be sure to share your kind words with her — she’ll love hearing this! We truly appreciate your recommendation and your trust in us for your vehicle insurance."
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Billie Barnette

September 29, 2025

5  out of  5
rating by Billie Barnette
"Everyone was very nice and helpful also friendly"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and found our team to be friendly and helpful. Your feedback means a lot to us, and we truly appreciate you taking the time to share it!"
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Ryland Murden

September 26, 2025

5  out of  5
rating by Ryland Murden
"State Farm insured my first car in 1962. Over the years have since added Life, property, boat, homeowner, RV, wind, flood, etc. Have always gotten fast service from our agents and Account Representatives. Just today, my current AR, Lorretta Blount (Foley AL), took time to answer a non-insurance question about the type of computer equipment she uses at work. Thanks Lorretta"
We responded:
"Thanks so very much, Ryland! We are so very happy to hear that Loretta met your expectations and that we were able to do it quickly. Have a wonderful week. "
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Isabella Tew

September 26, 2025

5  out of  5
rating by Isabella Tew
"Needed cards for vehicles"
We responded:
"Thank you, Isabella! We’re happy we could get you the cards you needed and appreciate you choosing us for your vehicle insurance. We’re always here if you have any other questions or need support."
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Karen Protz

September 25, 2025

5  out of  5
rating by Karen Protz
"Loretta was so friendly. She helped me with all my questions. So nice to get a real person on the phone!"
We responded:
"Thank you for sharing your experience! We’re so glad Loretta was able to answer your questions and provide the friendly service you deserve. Our team always strives to make sure you can reach a real person who’s ready to help—thanks for letting us know we hit the mark!"
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Jefferson Helton

September 24, 2025

5  out of  5
rating by Jefferson Helton
"Very Courteous, knowledgeable and professional"
We responded:
"Thanks so much, Jefferson! We very much appreciate the kind words!"
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Laurie Eberly

September 22, 2025

5  out of  5
rating by Laurie Eberly
"Thanks so much for decades of EXCELLENT customer service!"
We responded:
"Thank YOU, Laurie, for decades of loyalty and for trusting us with your insurance needs. We appreciate you so much!"
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J B

September 15, 2025

5  out of  5
rating by J B
"Great insurance and have had them for years. They always help me when needed and are definitely there to make getting insurance easy."
We responded:
"Thank you so much for being with us all these years! It means the world to know we’ve been able to make things easier for you and be there when you’ve needed us. We truly appreciate your trust and loyalty!"