State Farm® Insurance Agent Frances Holk-Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dmitriy Krasilnikov
June 21, 2025
5
out of
5
rating by Dmitriy Krasilnikov
"I had a really positive experience with Frances Holk-Jones State Farm Insurance Agency. They were very helpful, took the time to go over all my policies and drivers, and paid close attention to the details. They helped me maximize my savings and ensured I had the right coverage. I’m genuinely grateful for their assistance!"
We responded:
"Thank you so much, Dmitriy, for the fantastic review! We're thrilled to hear about your positive experience with Frances Holk-Jones State Farm Insurance Agency. It's our pleasure to help you understand your policies and maximize your savings. Your kind words mean a lot to us! 😊"
Jayce Clevesy
June 18, 2025
5
out of
5
rating by Jayce Clevesy
"Eve Malcolm was very helpful.... her people skills are off the charts... very helpful answering questions and clearing up any confusion.... Thanks Eve Malcolm 🙂"
We responded:
"Thank you so much, Jayce! We're thrilled to hear that Eve provided such exceptional support and clarity. Her people skills truly are amazing, and we're glad she could assist you. We appreciate your kind words! 🙂"
Nina Martin
June 12, 2025
5
out of
5
rating by Nina Martin
"What a relief! Decided to go on a trip in a rented RV. I had only one day to get all the insurance info to the rental co. Loretta was amazing and took care of everything. And did it all with a smile in her voice. Thank you!"
We responded:
"Thank you so much for your kind words, Nina! We're thrilled to hear about your positive experience. Loretta is indeed amazing, and we're glad she could help make your RV adventure a breeze. Safe travels and happy adventures!"
ErikayDoug Hammond
June 4, 2025
5
out of
5
rating by ErikayDoug Hammond
"Always helpful and professional, accurate information, prompt responses to requests. I know there are less expensive alternatives out there BUT when it comes to claim time, State Farm cannot be beat. And, they really ARE interested in serving the customer, they provided us with free monitoring of our electrical system to pinpoint any problems before they become serious. Very happy with this office and State Farm in general."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Stacy provided you with excellent service and communication. Your satisfaction is our top priority, and it's great to know you're pleased with State Farm. We're here for you anytime!"
Jefferson Helton
May 31, 2025
5
out of
5
rating by Jefferson Helton
"Very Courteous, knowledgeable and professional"
We responded:
"Thanks so much, Jefferson! We very much appreciate the kind words!"
Beth Long
May 30, 2025
5
out of
5
rating by Beth Long
"Very helpful and friendly and fast."
We responded:
"Beth - you made our day!! Thanks so much we very much appreciate your trust in us!"
Caleb Sullivan
May 29, 2025
5
out of
5
rating by Caleb Sullivan
"Loretta was so helpful and has the best communication skills! We are so pleased with our services provided from State Farm!"
We responded:
"Thank you for your fantastic review! We're thrilled to hear the great feedback and agree Loretta is a gem. We're delighted you're pleased with the services from State Farm. We're always here to assist you!"
Ernest Rabalais
May 28, 2025
5
out of
5
rating by Ernest Rabalais
"Excellent response time. Great customer service."
We responded:
"Thanks so much, Ernest!!! We are so thankful for the kind feedback AND that you choose us for your insurance needs. "
Jim Foulks
May 13, 2025
5
out of
5
rating by Jim Foulks
"Great customer service!"
We responded:
"Thanks so much, Jim! We try very hard to provide everyone with top-rate service....and it feels great to hear when we get it right!"
Lorry Redditt
May 13, 2025
5
out of
5
rating by Lorry Redditt
"DESTINY is the best in customer service. Very helpful and extremely personable. Dr. Redditt"
We responded:
"Thank you so much for your kind words! I'm thrilled to hear that Destiny provided you with excellent customer service. If there's anything else we can assist you with, please don't hesitate to reach out."
Michele Centrone
May 3, 2025
5
out of
5
rating by Michele Centrone
"Service was excellent!"
We responded:
"Thanks so much for the super awesome review, Michele! We appreciate you!"
Rick Nauta
April 29, 2025
5
out of
5
rating by Rick Nauta
"Fast, friendly service"
We responded:
"We are so very happy to hear your great feedback, Rick! Thanks so much for taking the time to let us know:)"
Doug Roelle
April 23, 2025
5
out of
5
rating by Doug Roelle
"Great help above and beyond the call...super helpful"
We responded:
"You made our day, Doug! Thanks so very much for letting us know that we hit the mark on what we strive for....great customer service! We are so thankful you chose us for your insurance needs and please don't hesitate to reach out if you need anything!"
Corrina Coronado
April 18, 2025
5
out of
5
rating by Corrina Coronado
"I spoke to Eve! I’ve had State Farm for years now! Pleasant experience with her! Such good Customer service! Every time I call I get great customer service!"
We responded:
"Thank you so much, Corrina! We're thrilled to hear about your positive experience with Eve and our team. Providing excellent customer service is our priority, and we're delighted to have you as part of our State Farm family. If you ever need anything, we're here to help! 😊"
Conrad Francis
April 16, 2025
5
out of
5
rating by Conrad Francis
"Frances Holk-Jones - State Farm Insurance handle my Auto, House, Business, and liability insurance. Great! People to work with and always keep me on track with up and coming payments . They focus on keeping my payments as low as possible. Thank you for all you do Conrad Francis"
We responded:
"Thank you so much, Mr. Francis, for your wonderful review! We're thrilled to hear that our team at Frances Holk-Jones State Farm is meeting your insurance needs and keeping everything on track for you. Your trust and support mean the world to us. If there's anything more we can do, please let us know. Thank you for taking the time to make our day with your super kind feedback:)!!!"
John Jackson
April 15, 2025
5
out of
5
rating by John Jackson
"My agent, Loretta is great to work with. She gives you options and isn't pushy but helpful."
We responded:
"Thank you so much, John! We agree Loretta is awesome! We are so very grateful that you'd take the time to let us know how we are doing...you made our day!"
Jean Teasley
April 15, 2025
5
out of
5
rating by Jean Teasley
"Ms. Blount was very helpful explaining my current insurance information regarding my condo and facilitating getting other necessary insurance."
We responded:
"Thank you so much, Jean, for your wonderful review! We're thrilled to hear that Loretta was able to assist you with your condo insurance and additional needs. Your satisfaction is our top priority. If you have any more questions or need further assistance, we're here to help! And thanks again!!!"
Ben Smit
April 11, 2025
5
out of
5
rating by Ben Smit
"Amazing customer service, very helpful and informative in areas that I did not understand. Would recommend to anyone!"
We responded:
"Thank you so much, Ben, for your amazing review! We're thrilled to hear that our team could provide you with helpful and informative service. Your recommendation means a lot to us. If you ever have more questions or need assistance, we're here for you! 😊 "
Tracy Walton
April 11, 2025
5
out of
5
rating by Tracy Walton
"Cheryl was so helpful in helping me get the coverage I needed. I would highly recommend anyone to give them a call to get the coverage they need."
We responded:
"Thank you so much, Tracy, for your wonderful review! We're thrilled to hear that Cheryl was able to help you find the coverage you needed. Your recommendation means the world to us. If you ever need anything else, don't hesitate to reach out. We're here for you!"
April Pope
April 7, 2025
5
out of
5
rating by April Pope
"I love this office! So helpful and kind. Had my coverage reinstated in just a matter of minutes and love how much they care. Thank you!!!"
We responded:
"We love YOU!!! Thanks so much for the super kind review, April....and choosing us for your insurance needs:)"
Ryland Murden
April 3, 2025
5
out of
5
rating by Ryland Murden
"Fast service from Account Representative, Loretta Blount"
We responded:
"Thanks so very much, Ryland! We are so very happy to hear that Loretta met your expectations and that we were able to do it quickly. Have a wonderful week. "
Alexus Zolnierek
April 2, 2025
5
out of
5
rating by Alexus Zolnierek
"Eve Malcolm was super helpful in helping me change/update my life insurance policy! Super fast and proactive!"
We responded:
"Thank you so much, Alexus! We're thrilled to hear about your positive experience with our team. Eve Malcolm is indeed fantastic, and we're glad she could assist you with your life insurance policy. We appreciate your kind words and your trust in us! If you need anything else, we're here to help."
Angie Freitag
March 27, 2025
5
out of
5
rating by Angie Freitag
"Loretta is amazing! Thank you!"
We responded:
"Thanks so much, Angie! We couldn't agree more:). We appreciate you taking the time to let us know and for choosing us for all of your insurance needs. "
Samantha Krause
March 27, 2025
5
out of
5
rating by Samantha Krause
"Eve was so good to us !!! Sweetest ever!! Thank you for all your help!"
We responded:
"So glad to hear it, Samantha! We totally agree that Eve is a definite asset to the team. Thanks so much for taking the time to let us know:)"
Brooke Jantz
March 21, 2025
5
out of
5
rating by Brooke Jantz
"Customer service is always spot on and the staff goes out of their way to make sure they accommodate whatever needs to be done!! Thank you 💜❤️"
We responded:
"Thank you so much, Brooke, for your wonderful review! 💜❤️ We are thrilled to hear that our customer service has met your expectations. Our team is dedicated to ensuring that all your needs are taken care of, and your kind words mean the world to us. We truly appreciate your support and look forward to serving you again soo"