State Farm® Insurance Agent Frances Holk-Jones

"We recently had our loan company inform us that we had no wind insurance. This was to be paid from our escrow account. The insurance company that we had, another,State Farm company ,was negligent and let our wind insurance lapse for over 30 days. Not only did we have to find a new agent, they had a lot of work to do to get our wind coverage up to date! Loretta Blount worked for 2 days with us to insure that this insurance was being paid from our escrow account. My husband and I were a wreck worrying over this problem. We are elderly and don’t understand a lot of the problem but, Loretta was a godsend! She reassured us that it would be taken care of, and for us not to worry. What a weight lifted off of our shoulders! She spent several hours with us explaining what she was doing and what needed to be done. It was like night and day from our previous agent. Those boys had no clue with what they were doing! Frances Holk-Jones State Farm Insurance Agency are so professional and curious! The office is beautiful and so warm and welcoming! The receptionist is a breath of fresh air! What a delight to be greeted by a sweet friendly smile! Thank you, Loretta and thank you Towanda! We appreciate your work! Kendra and Joe Balzer."

"I’ve been a customer with State Farm for years and was looking to reduce the cost of my insurance, willing to reduce coverage if needed. Cheryl was not only able to help me to get more discounts but also maintained the same coverage I had before. Great customer service and quick response to requests."

"Just rang them up since my current condo insurance person, was somewhat dismissive at answering my questions, and boy am I glad he was- since it allowed me to find this agency, and specifically, Loretta Blount. Above and beyond does not describe it. She joined me on a call to the lender, getting the info, as needed for her to get me sorted out. I ended up with better coverage, for slightly less money, and she further educated me on the condo HOA policy vs the Condo Owners policy. If I lived in Alabama, my entire insurance portfolio would be swapped to this agent immediately."

"I’ve been with State Farm for over 25 years and would never use anyone else. Their customer service is wonderful and everyone is always so helpful. I especially appreciate Loretta for always being there to help me over the years. She goes above and beyond and I don’t know what I would do without her!"

"I want to thank Jean Cheatwood for her assistance with my hail damage claim. I was having trouble reaching my claim agent by phone. So I went to Francis Holk-Jones office in Foley and spoke with Jean Cheatwood. She was amazing, knowledgeable, kind and knew who to call for assistance with my claim. It was an amazing experience and yes my claim was completed. Thank you Jean!"

"LORETTA!! LORETTA!!! You’re my insurance guru/hero!! She’s amazing, helpful, knowledgeable and gets it done! Anytime I reach out to her, she’s right there taking care of it! It’s been a pleasure having her as my insurance agent!! She’s been my agent for years and I refuse to let her go because she gives me peace of mind!! Thank you so much for all the years you’ve helped me and my family! You’re truly appreciated!! Yours truly! -Kelsey 🙏🏽❤️"

"We've used Frances Holk-Jones & her amazing team since moving to Orange Beach three years ago! Loretta is always quick to respond, very attentive, & helps us with any insurance questions or changes that we may have. We are thankful for the Frances Holk-Jones State Farm team!"

"Jean Cheatwood is a fantastic lady!! I have never had to process a claim before, let alone having my car totaled out. She really took care of processing my settlement claim extremely fast. The claims representative she was working with was great. She made sure that my claim settlement was processed immediately. I will forever watch for running deer's in the city from now on. Thank you. Rosie Fox"

"This is not your normal insurance agency. The Frances Holk-Jones-State Farm Insurance Agent office goes the extra distance to assure you that you are a true customer and not just a number. From answering the phone to talking to the staff expert for your particular needs, you can be sure that your questions will be answered correctly in a timely manner. Thanks for being there for me when I need your services."

"Everyone in the Frances Holk-Jones Agency has been amazing to work with. Our most recent auto claim for our son in Iowa became a difficult process. My husband worked with Jean for a quick resolution to all the issues on the claim! We can not begin to express the amount of patience and knowledge, along with determination Jean gave us to make sure we were taken care of. Jean followed through the entire process and kept us updated as each step was completed. Thank you Jean for all you did for us! You definitely made an impact on our family during a difficult time! We will continue to recommend State Farm due to the customer service and experience we received! Jean and the other team members are a primary reason we chose Francis Holk-Jones State Farm for our insurance needs."

"I do not use this company for insurance, however, I was calling around to seek some insurance for our company. Everyone else said they didn't cover for the type we needed. However, Frances Holk-Jones Insurance was nice enough to help us find the right people to get us covered! That is great customer service! Thank you"