State Farm® Insurance Agent Frances Holk-Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mike Snow
September 27, 2026
5
out of
5
rating by Mike Snow
"great.thanks Stacy"
We responded:
"Thank you so much Mike! We truly do appreciate your super kind review!!!"
Joyce Weddle
September 25, 2026
5
out of
5
rating by Joyce Weddle
"When I visit my local State Farm office,
I am always greeted with a smiling and helpful person. I feel like I am
appreciated to be one of their customers…I make a difference. I’ve been with Frances Holk-Jones since
2005…that says it all! Joyce W"
We responded:
"Joyce, you are very much appreciated! We're grateful to have you in our Frances Holk-Jones State Farm family! We appreciate your loyalty!"
Mary K
September 21, 2026
5
out of
5
rating by Mary K
"Awesome service, always there for me!!"
Randy McManus
September 18, 2026
5
out of
5
rating by Randy McManus
"Stacy provided extremely competent and professional support in this change of insurance companies."
Jeanette Holmes
September 8, 2026
5
out of
5
rating by Jeanette Holmes
"Chloe helped us with car and home insurance. She was very patient in going through every detail to help me understand everything. Thank you so much. We are so proud to be a part of State Farm!"
We responded:
"Jeanette, welcome to our State Farm family! I’m so glad Chloe took the time to walk through every detail and make sure you felt comfortable with your car and home coverage. Thank you for choosing my office. We’re proud to have you with us, too!
"
Jennifer Egas
September 3, 2026
5
out of
5
rating by Jennifer Egas
"I have been a customer of State Farm Insurance for nearly 40 years. I have been with Frances Holk-Jones' agency for 10 years when we relocated to the area. She and her agents have always been helpful, responsive and courteous. I appreciate their active management of my policies and their sound advice."
We responded:
"Jennifer, nearly 40 years with State Farm and 10 years with my office is something truly special! I’m so grateful for the trust you’ve placed in me and my team to help manage your policies and offer guidance along the way. Your loyalty and thoughtful words mean so much to all of us. It is truly a pleasure taking care of you!
"
secretary jabpc
September 1, 2026
5
out of
5
rating by secretary jabpc
"Robert Syx
DESTINY - You are an asset to FHJSF! I ONLY gave a 5 star review because of you! The actuality of my views of FHJSF before today would have granted a 1 or 2 stars because of a semi recent interaction resulting in distaste for your firm. I have been a customer of State Farm for a number of years and have had mixed feelings across the board. I will only deal with you, Destiny (if possible) in the future. I appreciate your ability to make me rewind my thoughts. Stay real my friend!"
We responded:
"Robert, thank you so much for giving us another chance and for the five-star review! Destiny truly is the real deal, and we agree that she is such an asset to our office. It means a lot to know she was able to turn your experience around. We appreciate your honesty and will make sure she sees your kind words!
"
Patricia Colquette
August 28, 2026
5
out of
5
rating by Patricia Colquette
"Staff at FHJ-State Farm Insurance always are there for you. They take such good care of you. Always professional and understanding. Immediate attention when you call, text, or email."
We responded:
"Patricia, this means so much to all of us! Whether you call, text, or email, we want you to know there is always someone here who cares and is ready to help. Thank you for trusting our team to take good care of you and your insurance needs!
"
Patricia Sullivan
August 27, 2026
5
out of
5
rating by Patricia Sullivan
"Chloe was very professional, supportive and yet kind and sweet"
We responded:
"Patricia, you described Chloe perfectly! We’re so glad she made you feel supported and well cared for while helping with your property insurance. Thank you for sharing such kind words about her and for trusting our office!
"
Sharon Baer
August 25, 2026
3
out of
5
rating by Sharon Baer
"I do not recommend this insurance agency. They tell you one thing and do another. No one knows what other agents tell you and they seem to lack training. When my insurance increased they pled the 5th!"
We responded:
"Sharon, we understand how frustrating insurance rate increases can be. Our team genuinely cares about our customers and always strives to provide clear answers and helpful service. We’re sorry we could not offer the resolution you were hoping for. Please let us know if I can directly help in anyway.
"
Milissa Scott
August 24, 2026
5
out of
5
rating by Milissa Scott
"I called to make a payment over the phone and the Very Helpful Hannah mentioned about the dividend payouts and that I should check my emails for ALL State Farm Policies.... this information was so helpful as I totally would have missed out on that money as I did not know to look for multiple emails. Plus I called back and she sent me a link for 1 of my Policies....truly above and beyond in Service!!!"
We responded:
"Milissa, we may just have to start calling her “Very Helpful Hannah” around the office! She truly cares about looking out for our customers, and we’re so glad she made sure you had the information and link you needed. Thank you for recognizing her extra effort and sharing your experience with us!
"
Ella Bayleigh
August 20, 2026
5
out of
5
rating by Ella Bayleigh
"I don’t usually do this, but I’d like to give a #staff shoutout to McKenzie. She’s the sweetest girl and is always helpful, she helps me understand everything #insurance. Her and Stacy are the MVP’s of the office and I’d only hope to be so lucky to meet them in person one day. If you’re struggling with your policy give them a call !! 🙌"
We responded:
"Ella, this absolutely made our day! McKenzie and Stacy really are gems, and we’re so glad they always take the time to help you understand your coverage and feel taken care of. We hope you get to meet them in person one day, too! Thank you for the wonderful shoutout and for trusting our office with your insurance needs. 🙌
"
Joe Oswald
August 19, 2026
5
out of
5
rating by Joe Oswald
"I’ve been doing business with this State Farm Agency for 10 years. They are second to none. The staff is always friendly and very helpful. It’s a pleasure to do business with them."
We responded:
"Joe, thank you so much! We’ve loved having you with us for the past 10 years, and your loyalty means more than you know. Taking good care of our customers and being easy to reach are so important to us, so your kind words truly made our day. We’re grateful for your business and look forward to serving you for many more years! Please let us know if you need anything:)
"
Judy Faust
August 18, 2026
5
out of
5
rating by Judy Faust
"Holley was very helpful"
We responded:
"Thank you for the kind review, Judy! We’re so glad Holley was helpful and could assist you with your vehicle insurance. We truly appreciate your business!
"
John Brett
August 14, 2026
5
out of
5
rating by John Brett
"Jean Cheatwood was professionally passionate about the insurance she sold me and she proved why it was a product that would work well for me. I'm thankful Jean took extra time and effort to explain how this insurance will help me. Thank you Jean, and thank you Frances Holk Jones State Farm!"
We responded:
"John, thank you for taking the time to share such thoughtful feedback! Jean truly cares about helping people understand their options and choose coverage that fits their needs. We’re so glad she took the extra time to explain how disability insurance can help protect you. We truly appreciate your trust in Jean and our agency!
"
Victoria Kinsey
July 30, 2026
5
out of
5
rating by Victoria Kinsey
"I have my auto and home policies with them and they are the best. Walk in or having an appointment or making a call they are there friendly they know who I am and help with my needs right away! They are great price for the service they give!"
We responded:
"Thank you so much, Victoria! We truly appreciate you trusting us with both your auto and home insurance. It means a lot to know you feel recognized and well taken care of whether you stop by or give us a call. We’re grateful to have you as part of our State Farm family!"
Janet Rice
July 23, 2026
5
out of
5
rating by Janet Rice
"We had a claim for lightening strike & Jean took very good care of us and assisted up professionally and politely ! Thank you Jean !"
We responded:
"Janet, thank you so much for your kind words. A lightning claim can certainly be stressful, and I’m so glad Jean was there to help take care of you. She is truly a superstar, and we’ll be sure to share your sweet review with her. We appreciate you choosing Frances Holk-Jones State Farm! ~ Frances:)
"
Martha Dutton
July 23, 2026
5
out of
5
rating by Martha Dutton
"Chloe was so much help with getting my policies set up!"
We responded:
"Martha, thank you so much for taking the time to leave us a review! We’re so glad Chloe was able to help get your policies set up and make the process a little easier. She is such a wonderful part of our team, and we’ll be sure to share your kind words with her. We truly appreciate you choosing Frances Holk-Jones State Farm and are always here if you need us! ~ Frances
"
Boxcar Willy
July 14, 2026
5
out of
5
rating by Boxcar Willy
"Great service...great rates..always!!!"
We responded:
"Thank you so much!"
Cheryl Searcy
July 13, 2026
5
out of
5
rating by Cheryl Searcy
"Jean walked me through a very trying experience when my car was hit by someone in another state and deemed a total loss. She continued to help me as I navigated all the ins and outs of dealing with the totaled vehicle. I returned to Foley in a rental that she helped me to secure. I can't thank her enough for her patience and kindness."
We responded:
"Here's a warm, genuine reply that gives Jean a little well-deserved recognition:
Thank you so much, Cheryl, for taking the time to share your experience. We know how overwhelming a situation like that can be, especially when it happens away from home, and we're so glad Jean was there to help guide you every step of the way. Her patience, kindness and genuine care for our customers are just a few of the reasons she's such a superstar! We'll be sure to share your thoughtful words with her. Thank you again for trusting our team, and we wish you all the best moving forward!
~Frances"
Anna Lee McDuff
July 2, 2026
5
out of
5
rating by Anna Lee McDuff
"We are thankful for Jean! We were unable to get in touch with our claim specialist multiple times and Jean helped us even when it wasn’t her responsibility!"
We responded:
"Anna, thank you so much for your kind words. I'm so glad Jean was there to help when you needed someone to step in.
She truly cares about our customers and never hesitates to go the extra mile, even when something isn't directly on her desk. I'll be sure to share your review with her because I know it will mean so much.
We sincerely appreciate you taking the time to recognize her and thank you for trusting us. We're always here if you need anything.
~ Frances
"
Tyler Haveard
July 1, 2026
5
out of
5
rating by Tyler Haveard
"After making numerous unsuccessful attempts to get in touch with the representative handling the claim for the vehicle accident involving my wife, I had the pleasure of speaking with Jean. From the very beginning, she was eager to help and demonstrated an exceptional level of professionalism, compassion, and dedication. Although the issue involved a different branch and division, Jean went above and beyond to advocate on our behalf. She made multiple efforts to help resolve the situation, kept us informed, and ensured we received the level of customer service every policyholder hopes for. Jean exemplifies the qualities that make an outstanding State Farm employee. Her commitment to helping customers, even when the matter was outside of her direct responsibility, deserves to be recognized. Employees like Jean are a tremendous asset to the company. I would gladly recommend Jean on every platform available and sincerely hope her outstanding efforts receive the recognition they deserve. Thank you, Jean, for your exceptional support and for making a difficult situation much easier to navigate."
We responded:
"Tyler, thank you so much for taking the time to share this. Reading your kind words about Jean truly means a lot to all of us.
Helping people through difficult situations is what we're here for, and I'm so glad Jean was able to step in, advocate for your family, and make the process a little less stressful. She genuinely cares about our customers, and your recognition of her compassion, professionalism, and willingness to go the extra mile is incredibly meaningful.
I'll be sure she sees your review because I know it will make her day. Thank you again for your trust, your recommendation, and for allowing us to be there for you and your wife. We wish you both all the best.
~ Frances"
David Kahalley
June 11, 2026
5
out of
5
rating by David Kahalley
"Stacy was very helpful in transferring a flood policy from the current owner to my name when I bought my home. Thanks Stacy, and keep up the good work!"
We responded:
"Thank you, David, for your kind words and for taking the time to share your experience! We're so glad Stacy was able to help make the flood policy transfer process smooth and easy during your home purchase. Buying a home comes with plenty of details, and we're happy to be part of making that transition a little easier. We'll be sure to share your compliments with Stacy. Thank you for trusting our team, and welcome to your new home! We appreciate your business.
Frances :)"
cassidy blake
June 10, 2026
5
out of
5
rating by cassidy blake
"I cannot recommend Chloe enough! She was able to get me significantly better rates and better coverage than I had with GEICO, saving me money while improving my policy.
What really impressed me was her responsiveness and customer service. When I received a letter from Alabama Law Enforcement requesting proof of insurance for a specific date and was facing the possibility of a license suspension, Chloe handled everything immediately. She quickly obtained the documentation I needed and made sure the issue was resolved before it became a bigger problem.
Chloe is knowledgeable, dependable, and truly goes above and beyond for her clients. She made what could have been a stressful situation completely seamless. If you’re looking for someone who will not only find you great coverage but also be there when you need help, I highly recommend Chloe!"
We responded:
"Cassidy, thank you so much for your kind words about Chloe!
She genuinely cares about her customers, and your experience is a perfect example of that. I'm so glad she was able to help with the insurance verification issue and get everything taken care of quickly before it became a bigger headache.
We appreciate your trust in our office and are grateful you took the time to share your experience. Thank you for being part of our State Farm family!"
Jason Oslund
June 8, 2026
5
out of
5
rating by Jason Oslund
"Very professional and respectful and courteous. Answered all my questions with no problem."
We responded:
"Thank you, Jason, for your kind words and 5-star review! We truly appreciate you taking the time to share your experience. Providing professional, courteous service and taking the time to answer our customers' questions is always our goal. We're grateful for the opportunity to help with your insurance needs and look forward to being here whenever you need us.
Thank you for choosing Frances Holk-Jones State Farm!"