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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nigel Fairbank

February 20, 2026

5  out of  5
rating by Nigel Fairbank
"Great insurance agency especially if one resides in Alabama. They are much cheaper than the Florida based agencies."
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Norm Moore

February 17, 2026

5  out of  5
rating by Norm Moore
"AGENCY PROVIDES PROMPT AND FRIENDLY SERVICE, AND IS EFFECTIVE IN REPRESENTING MY CONSUMER NEEDS TO THE CORPORATE COMPANY. THANK YOU LADIES."
We responded:
"Norm, thank you from the bottom of our hearts for this incredibly kind review. Knowing that you felt well taken care of and truly represented means everything to us. Our team works hard to advocate for our customers and make the process as smooth and personal as possible, so your words really resonate. We are so grateful for your trust and the opportunity to serve you. Thank you for being part of our State Farm family for so many years!!!!"
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Helen Smith

February 9, 2026

5  out of  5
rating by Helen Smith
"We were so impressed with Loretta. She went above and beyond for all the questions we had!So glad we chose your office."
We responded:
"Thank you, Helen. Hearing that Loretta took the time to really walk you through your questions means a lot to us. She has a way of making things clear and easy, and we’re grateful you noticed. We’re so glad you chose Frances Holk-Jones State Farm, and we truly appreciate you trusting our team."
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cindy wessels

February 9, 2026

5  out of  5
rating by cindy wessels
"Stacy English is always very helpful to us. She responds to our questions and concerns promptly and gives us peace of mind."
We responded:
"Thank you so much, Cindy. We’re glad to hear that Stacy has been such a steady, responsive resource for you. Providing clear answers and real peace of mind is exactly what we strive for, and we appreciate you trusting Frances Holk-Jones State Farm with your property insurance."
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belindacheryl beverly

February 3, 2026

5  out of  5
rating by belindacheryl beverly
"Very personable, knowledgeable and got the job done very professionally. Been with State Farm for many years."
We responded:
"Thank you so much, Belinda, for taking the time to leave such a kind review. We truly appreciate your loyalty to State Farm over the years and are glad to hear you found our team personable, knowledgeable, and professional. It means a lot to us that you trust us with your coverage, and we are always here if you need anything."
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Steve Centrone

January 27, 2026

5  out of  5
rating by Steve Centrone
"Loretta has always been available and ready to assist. They provide fantastic rates and she is just a text away when I need something. She is very proactive and upfront with billing, ensuring there are never any surprises. Would highly recommend!"
We responded:
"Steve, thank you so much for taking the time to leave such a thoughtful review. Loretta truly goes above and beyond for our clients, and we are so glad her responsiveness and clear communication have made things easy for you. We really appreciate your trust, your kind words, and your recommendation. Let us know if you ever need anything!"
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Too Hot Mamas Boutique

January 26, 2026

5  out of  5
rating by Too Hot Mamas Boutique
"Chloe was quick, efficient and sooo helpful. This staff is always friendly and willing to take the extra time to make sure things go smoothly."
We responded:
"Thank you so much for this sweet review. We truly appreciate you taking the time to share it. Chloe will be so happy to hear your kind words, and we are grateful to have such a caring team. It means a lot to us that you feel supported and taken care of. Thank you for trusting our office for all of your insurance needs!!! (And by the way....we LOVE your shop SO much...you have the cutest things in there!!!!)"
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Ryland Murden

January 23, 2026

5  out of  5
rating by Ryland Murden
"State Farm insured my first car in 1962. Over the years have since added Life, property, boat, homeowner, RV, wind, flood, etc. Have always gotten fast service from our agents and Account Representatives. Just today, my current AR, Lorretta Blount (Foley AL), took time to answer a non-insurance question about the type of computer equipment she uses at work. Thanks Lorretta"
We responded:
"Thanks so very much, Ryland! We are so very happy to hear that Loretta met your expectations and that we were able to do it quickly. Have a wonderful week. "
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Greg

January 8, 2026

5  out of  5
rating by Greg
"I was impressed by Loretta quickly providing a quote while on the phone. She was pleasant and easy to work with while saving me ninety bucks compared to my previous insurer. No waiting and no hassle."
We responded:
"Greg, thank you so much for taking the time to leave this review. We truly appreciate your kind words and are glad to hear Loretta was able to help you so quickly and seamlessly. Saving you money while making the process easy is exactly what we strive for. We’re grateful for the opportunity to serve you and appreciate your trust in our office."
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Sylvia Hemme

January 5, 2026

5  out of  5
rating by Sylvia Hemme
"I am so happy to have a personal agent that knows me and can quickly answer my questions and concerns!"
We responded:
"Thank you so much, Sylvia. That truly means a lot to us. Taking the time to know our clients and be there when questions come up is something we care deeply about, and we are so glad you feel that support. We truly appreciate you trusting us with your flood insurance and are always here whenever you need us."
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Linda Bell

January 5, 2026

5  out of  5
rating by Linda Bell
"Loretta Blount is amazing. She helped me through some tough situations. She did all the leg-work, and made my experience so easy. FrancesHolk-Jones Foley 5*****"
We responded:
"Thank you so much for your kind review, Linda!!! We truly appreciate you taking the time to share your experience.

Loretta will be so grateful to hear your words. She works incredibly hard to take care of our clients, and we are so glad she was able to make the process easy for you during a challenging time. Thank you for trusting the Frances Holk Jones team with your property insurance needs. "
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Angie Golden

January 2, 2026

5  out of  5
rating by Angie Golden
"Cannot say enough good things about the amazing customer service . If you’re in need of insurance of any kind, you cant go wrong here."
We responded:
"Thank you, Angie. We love hearing this!!! Our team works hard to make sure people feel taken care of, not rushed or overwhelmed, and we are so glad that was your experience. We appreciate you trusting us with your vehicle insurance and for recommending us to others...this truly means so much. "
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John Neat

December 17, 2025

5  out of  5
rating by John Neat
"Stacy was so proactive and accommodating. The quote from her with State Farm was the best rate I was able to find and her professionalism made it easy to switch from Progressive. Thank you Stacy!"
We responded:
"Thank you so much for taking the time to share this, John. We are thrilled to hear that Stacy was proactive, accommodating, and made your switch to State Farm such a smooth experience. She truly cares about serving our customers well, and it means a lot to know her professionalism and dedication stood out. We appreciate your trust in our office and are so glad to have you with Frances Holk-Jones State Farm."
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Leigh Anne Phillips

November 26, 2025

5  out of  5
rating by Leigh Anne Phillips
"Amazing customer service 👏"
We responded:
"Thank you, Leigh Anne, for the five stars and your kind words! We’re so glad to hear you had a wonderful customer service experience with our team. Taking great care of our customers is always our top priority, and your feedback means so much to us.

We appreciate you choosing Frances Holk-Jones State Farm and are always here whenever you need us!"
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Benjamin DeLaMare

November 25, 2025

5  out of  5
rating by Benjamin DeLaMare
"State Farm has been great to work with since 2023. Caitlyn recently helped me immediately with an issue that came up and provided quick and helpful assistance. Stacy has always been helpful too. This whole team is on top of it and I love being insured with them."
We responded:
"Benjamin, thank you for taking the time to share this... it really means a lot to our whole team. We’re so glad you’ve had such a positive experience with us since 2023, and we’ll make sure Caitlyn and Stacy see your kind words. They’ll be thrilled to know their quick, helpful service made a difference. We appreciate your trust and are grateful to insure your home and vehicles. Thanks again!!!"
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Lexie Ross

November 25, 2025

5  out of  5
rating by Lexie Ross
"Everyone is always so friendly and willing to help with anything you may need, they truely have a great team!"
We responded:
"Lexie, thank you so much for your kind words! We’re so glad to hear you’ve felt welcomed and supported by our team...that’s exactly what we strive for every day. We truly appreciate you taking the time to share your experience and for letting us be your State Farm agency. 💛"
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Kevin Crook

November 20, 2025

5  out of  5
rating by Kevin Crook
"Loretta is a pleasure to do business with! She offers first-class service in every way. Thank you!"
We responded:
"Kevin, thank you for the wonderful review! We’re so glad to hear that Loretta has taken great care of you...she truly is exceptional, and your kind words will mean so much to her. We appreciate your trust and the opportunity to serve you."
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LA S

October 28, 2025

5  out of  5
rating by LA S
"Been a long time customer. Always get prompt, efficient service from very nice staff."
We responded:
"Thank you so very much for being such a long time, loyal customer. We very much appreciate you and hope to continue to always exceed your expectations. Thanks, also, for taking the time to leave us this sweet review...you made our day!"
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Shawn Kirlin

October 22, 2025

5  out of  5
rating by Shawn Kirlin
"Loretta's customer service is exceptional. VERY quick to turn around quotes and changes in our insurance coverage. Very knowledgeable and a huge help in our decisions on coverage."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Loretta was able to provide such prompt and helpful service. She truly takes pride in helping our customers find the right coverage and understand their options. We appreciate your trust in our office and look forward to continuing to serve you!

— Frances Holk-Jones, State Farm Insurance"
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Sara W

October 8, 2025

5  out of  5
rating by Sara W
"Sometimes hard to get ahold of Rachelle when needed for questions, but it has been a pleasure having my policy taken care of thanks again."
We responded:
"Hi Sara, thank you for the kind words! We’re so glad you reached out and that our team was able to help get everything taken care of for you. We always want our customers to feel supported and connected — please don’t hesitate to reach out anytime if you need anything in the future!"
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Jeffrey Cooper

October 8, 2025

5  out of  5
rating by Jeffrey Cooper
"Pleasant experience"
We responded:
"We are so happy to hear it! Thanks SO much Mr. Cooper for taking the time to let us know AND for being a valued customer. "
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Sylvia Franks

October 4, 2025

5  out of  5
rating by Sylvia Franks
"Always helpful and friendly. Loretta was a great help."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and that Loretta was able to help. We truly appreciate your support and look forward to assisting you again soon!"
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SummerGirl

October 2, 2025

5  out of  5
rating by SummerGirl
"Needed some paperwork emailed to me and contacted Destiny about this. She was quick with her response and was great at keeping me in the loop. She was very helpful and I appreciate that."
We responded:
"Thank you so much for your kind words! We’re happy to hear Destiny was able to help quickly and keep you updated throughout the process. We’ll be sure to pass along your appreciation — she’ll be thrilled to know she made your experience a great one!"
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Mike

October 2, 2025

5  out of  5
rating by Mike
"Destiny was amazing always a quick response .. definitely recommend asking for her when you call .."
We responded:
"Thank you so much, Mike! We’re thrilled to hear you had such a great experience and that Destiny took great care of you. We’ll be sure to share your kind words with her — she’ll love hearing this! We truly appreciate your recommendation and your trust in us for your vehicle insurance."
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Billie Barnette

September 29, 2025

5  out of  5
rating by Billie Barnette
"Everyone was very nice and helpful also friendly"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and found our team to be friendly and helpful. Your feedback means a lot to us, and we truly appreciate you taking the time to share it!"