State Farm® Insurance Agent Frances Holk-Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
John Schumacher
December 1, 2025
"We’ve been with Frances Holk-Jones State Farm for years and have always had a wonderful experience with Frances and her entire office team. They’re consistently kind, responsive, and truly committed to taking care of their customers. Most recently, Jean went above and beyond for us after the hurricane. We had multiple claims and countless questions, and she guided us through everything with such patience, efficiency, and genuine care. She made a stressful situation feel manageable, and we are incredibly grateful for her help. Highly recommend this office — they’re the best! 🌟"
"You've made our day, John! Thank you so much for your thoughtful review and for trusting Frances Holk-Jones State Farm over the years. We’re truly grateful for long-time customers like you. Our entire team is dedicated to providing kind, responsive service, and it means the world to hear that reflected in your experience. We’re especially glad to know that Jean was able to support you so thoroughly after the hurricane. She cares deeply about our customers, and we’ll be sure to share your kind words with her. Thank you again for your loyalty and for recommending our office. We’re always here when you need us!"
Leigh Anne Phillips
November 26, 2025
"Amazing customer service 👏"
"Thank you, Leigh Anne, for the five stars and your kind words! We’re so glad to hear you had a wonderful customer service experience with our team. Taking great care of our customers is always our top priority, and your feedback means so much to us. We appreciate you choosing Frances Holk-Jones State Farm and are always here whenever you need us!"
Benjamin DeLaMare
November 25, 2025
"State Farm has been great to work with since 2023. Caitlyn recently helped me immediately with an issue that came up and provided quick and helpful assistance. Stacy has always been helpful too. This whole team is on top of it and I love being insured with them."
"Benjamin, thank you for taking the time to share this... it really means a lot to our whole team. We’re so glad you’ve had such a positive experience with us since 2023, and we’ll make sure Caitlyn and Stacy see your kind words. They’ll be thrilled to know their quick, helpful service made a difference. We appreciate your trust and are grateful to insure your home and vehicles. Thanks again!!!"
Lexie Ross
November 25, 2025
"Everyone is always so friendly and willing to help with anything you may need, they truely have a great team!"
"Lexie, thank you so much for your kind words! We’re so glad to hear you’ve felt welcomed and supported by our team...that’s exactly what we strive for every day. We truly appreciate you taking the time to share your experience and for letting us be your State Farm agency. 💛"
Kevin Crook
November 20, 2025
"Loretta is a pleasure to do business with! She offers first-class service in every way. Thank you!"
"Kevin, thank you for the wonderful review! We’re so glad to hear that Loretta has taken great care of you...she truly is exceptional, and your kind words will mean so much to her. We appreciate your trust and the opportunity to serve you."
Raymond Brown
November 18, 2025
"I called them from car dealer ship unique custom cars. Told them info on new car and within seconds I was ready to go. That's why I've had state farm since I was 16yrs old.im 66 now"
"Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled we could help you get everything in place so quickly with your new car — that’s exactly the level of service we strive for. Your loyalty means the world to us. Sixty years with State Farm is an incredible milestone, and we’re truly honored to continue earning your trust. Thank you for being part of our State Farm family!"
LA S
October 28, 2025
"Been a long time customer. Always get prompt, efficient service from very nice staff."
"Thank you so very much for being such a long time, loyal customer. We very much appreciate you and hope to continue to always exceed your expectations. Thanks, also, for taking the time to leave us this sweet review...you made our day!"
Shawn Kirlin
October 22, 2025
"Loretta's customer service is exceptional. VERY quick to turn around quotes and changes in our insurance coverage. Very knowledgeable and a huge help in our decisions on coverage."
"Thank you so much for the wonderful review! We’re thrilled to hear that Loretta was able to provide such prompt and helpful service. She truly takes pride in helping our customers find the right coverage and understand their options. We appreciate your trust in our office and look forward to continuing to serve you! — Frances Holk-Jones, State Farm Insurance"
Sara W
October 8, 2025
"Sometimes hard to get ahold of Rachelle when needed for questions, but it has been a pleasure having my policy taken care of thanks again."
"Hi Sara, thank you for the kind words! We’re so glad you reached out and that our team was able to help get everything taken care of for you. We always want our customers to feel supported and connected — please don’t hesitate to reach out anytime if you need anything in the future!"
Jeffrey Cooper
October 8, 2025
"Pleasant experience"
"We are so happy to hear it! Thanks SO much Mr. Cooper for taking the time to let us know AND for being a valued customer. "
Sylvia Franks
October 4, 2025
"Always helpful and friendly. Loretta was a great help."
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and that Loretta was able to help. We truly appreciate your support and look forward to assisting you again soon!"
SummerGirl
October 2, 2025
"Needed some paperwork emailed to me and contacted Destiny about this. She was quick with her response and was great at keeping me in the loop. She was very helpful and I appreciate that."
"Thank you so much for your kind words! We’re happy to hear Destiny was able to help quickly and keep you updated throughout the process. We’ll be sure to pass along your appreciation — she’ll be thrilled to know she made your experience a great one!"
Mike
October 2, 2025
"Destiny was amazing always a quick response .. definitely recommend asking for her when you call .."
"Thank you so much, Mike! We’re thrilled to hear you had such a great experience and that Destiny took great care of you. We’ll be sure to share your kind words with her — she’ll love hearing this! We truly appreciate your recommendation and your trust in us for your vehicle insurance."
Billie Barnette
September 29, 2025
"Everyone was very nice and helpful also friendly"
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and found our team to be friendly and helpful. Your feedback means a lot to us, and we truly appreciate you taking the time to share it!"
Ryland Murden
September 26, 2025
"State Farm insured my first car in 1962. Over the years have since added Life, property, boat, homeowner, RV, wind, flood, etc. Have always gotten fast service from our agents and Account Representatives. Just today, my current AR, Lorretta Blount (Foley AL), took time to answer a non-insurance question about the type of computer equipment she uses at work. Thanks Lorretta"
"Thanks so very much, Ryland! We are so very happy to hear that Loretta met your expectations and that we were able to do it quickly. Have a wonderful week. "
Isabella Tew
September 26, 2025
"Needed cards for vehicles"
"Thank you, Isabella! We’re happy we could get you the cards you needed and appreciate you choosing us for your vehicle insurance. We’re always here if you have any other questions or need support."
Karen Protz
September 25, 2025
"Loretta was so friendly. She helped me with all my questions. So nice to get a real person on the phone!"
"Thank you for sharing your experience! We’re so glad Loretta was able to answer your questions and provide the friendly service you deserve. Our team always strives to make sure you can reach a real person who’s ready to help—thanks for letting us know we hit the mark!"
Jefferson Helton
September 24, 2025
"Very Courteous, knowledgeable and professional"
"Thanks so much, Jefferson! We very much appreciate the kind words!"
Laurie Eberly
September 22, 2025
"Thanks so much for decades of EXCELLENT customer service!"
"Thank YOU, Laurie, for decades of loyalty and for trusting us with your insurance needs. We appreciate you so much!"
J B
September 15, 2025
"Great insurance and have had them for years. They always help me when needed and are definitely there to make getting insurance easy."
"Thank you so much for being with us all these years! It means the world to know we’ve been able to make things easier for you and be there when you’ve needed us. We truly appreciate your trust and loyalty!"
Paul Pelliccio
September 5, 2025
"Indeed u have helped me much i will be in contact with u as I am looking to purchase a home within 3-6 months thanks for ur help always"
"Thank you so very much for the kind review, Paul. We look forward to helping you further and best of luck with your house hunting!"
Bryan Bell
August 14, 2025
"I had a concern yesterday, but Loretta from the Holk-Jones agency in Foley found the answer to my concern within a day. Great customer service. I recommend her to all from my friends. Bryan Bell"
"Thank you so much, Bryan! We're thrilled to hear that Loretta was able to assist you so efficiently. Your recommendation means the world to us and we'll be sure to pass along your kind words to her. We're here whenever you need us!"
karen page
August 13, 2025
"We have dealt with Frances Holk-Jones State Farm Agency since moving to the area 5 years ago and have nothing but praise for staff and service. Premiums have always been very competitive and they always offer helpful input as to how to further increase savings. Any questions are welcome and always fully and completely explained and then followed up on. I had responded to a generic email recently and received a follow-up call from Loretta today to see if my questions were answered and if there was anything she could help me with. In the course of our conversation we touched on another aspect of our current coverage that I wasn't clear on and Loretta went over it clearly and thoroughly to make sure I understand how the next renewal would work. I can't recommend this specific State Farm office enough, they are fabulous. 8/13/25 I had an issue with my Flood Insurance renewal today which FEMA was unable to resolve. Upon their recommendation I called our State Farm agent and within 5 minutes I had the matter resolved. We do ALL our insurance with this office and always receive prompt, friendly and efficient service, they are the best."
" Karen, we are pleased to hear Loretta answered all of your questions. We truly appreciate the time and effort you have taken to share your valuable insights and experiences with us. Your feedback is crucial in helping us understand how we can continuously improve our offerings and better serve our customers. Thanks again! "
Daniel Perantoni
July 29, 2025
"Very helpful and excellent service"
"Thank you so much, Daniel, for taking the time to let us know how we did! We truly work hard to provide excellent service and meet each and every one of our customer's needs. It feels great to hear when we get it right!!! Please let us know if we can help you with anything else in the future. "
Wesley Dibeler
July 27, 2025
"Great experience with Stacy English obtaining homeowners and vehicle insurance."
"Wesley - we thank you SO much for leaving us such a great review. We truly appreciate being your local State Farm agency!!!"